Frequently Asked Questions
Do I need a visa to visit Kazakhstan?
Visa requirements depend on your nationality. Please check the current entry requirements before booking your tour.
Can I cross the Kazakhstan—Uzbekistan border on my own?
Yes. Your drivers will assist you on both sides of the border, but you will cross the border independently on foot. This is the standard procedure for all travelers.
Where will I meet my guide?
For tours from Tashkent, your guide will meet you in Shymkent after you cross the border. For tours starting in Shymkent, your guide will meet you at your hotel or another agreed pickup location.
Is hotel pickup included?
Yes. Hotel pickup and drop-off are included with all private tours. If you are staying elsewhere, just let us know and we will arrange the most convenient meeting point.
What is included in the tour price?
The tour includes private transportation, a licensed English- or Russian-speaking guide, and bottled water.
Are museum entrance tickets included?
No. Museum entrance fees are paid separately. State museums usually charge around USD 2 per person, while private museums typically charge between USD 4 and USD 10 per person.
Are museums open every day?
Many state museums in Kazakhstan are closed on Mondays. If your tour takes place on a Monday, the itinerary may be adjusted to include alternative attractions.
Can the itinerary be customized?
Yes. Since all tours are private, the itinerary can be adjusted to suit your interests and available time whenever possible.
Which languages do you offer?
Tours are available in English and Russian.
Are the tours private?
Yes. Every tour is private and designed exclusively for you and your group. We never combine different parties into shared groups.
How can I book the tour?
Simply contact us via WhatsApp using the booking button on the tour page. We will confirm availability, answer your questions, and guide you through the booking process.
How do I confirm my booking?
Once we confirm availability, we will send you the payment details. Your booking will be confirmed as soon as the agreed payment has been received.
What if I have additional questions?
Feel free to contact us via WhatsApp at any time. We will be happy to answer your questions and help you choose the tour that best suits your interests.